Avaya IX Workplace for Mac. Who Can Access This Software. Faculty and Staff. Avaya IX Workplace for Mac is a software application that allows you to use your USC desk phone from a Mac computer when you are working remotely. Avaya Communicator 2.1.4 is free to download from our software library. This PC program is suitable for 32-bit versions of Windows XP/7/8/10. The most frequent installer filenames for the software are: Avaya Communicator 3.0.exe and AvayaCommunicator.exe etc. This software is a product of Avaya. The most popular versions of the software are 2.1.
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Overview
Avaya IX Workplace is a software application (softphone) that runs on your work computer and can augment your desktop phone or replace it completely. The software application is a great way to take your phone with you as you travel around campus. If you choose to run the softphone client, it is recommended that you purchase a headset. Tested models can be found in the headset section below. Headsets must be purchased through your standard ordering channels.
IX Workplace can be used alongside your desktop phone, accepting/making calls from either. Or you could choose to turn in your desktop phone and only use the IX Workplace application.
As you use softphone, it is recommended that you use a wired data connected to your computer. Since Wi-Fi is a shared medium, you could experience degraded audio depending on proximity and number of other users sharing the Wi-Fi access point. Some types of network devices, such as firewalls, could impact usability of the Softphone service. Contact customer services for additional information.
Platforms
Avaya IX Workplace is available for Windows, macOS, iOS, and Android.
System Requirements
The supported operating system are these are:
- macOS 10.11 or newer
- Windows 7 Enterprise, Ultimate, and Professional
- Windows 8/8.1 Enterprise and Pro
- Windows 10
Minimum hardware level for Windows workstations are:
- Dual Core or better;
- 2GB RAM (although more is recommended); and
- 1.5GB free hard disk space (3GB free hard disk space if .NET 4.0 is not already installed).
License Details
The Avaya IX Workplace grants faculty and staff at the University of Washington the right to use the software on University-owned computers and their personal computers only for educational or academic purposes. Once you have separated from the UW you must remove the software from your computer.
- No registration is required
- There is no charge for the software
- UW-IT maintains licensing with Avaya for use with the UW-IT Avaya phone system
Get Software
Download Avaya IX Workplace after agreeing to the Terms and Conditions.
Get Help
Technical Support
FAQ: Avaya IX Workplace
Web: https://itconnect.uw.edu/connect/phones/
Desktop Softphone Vonage
Email: help@uw.edu
Phone: 206-221-5000; Monday – Friday 8:00 AM to 5:00 PM
Avaya VoIP Phone Software (softphone)
ToolBox -November 4th, 2019
The Avaya VoIP phone app (currently called “Avaya IX Workplace”, formerly called “Avaya Equinox” and “Avaya one-X Communicator”) is the recommended and supported softphone app for your Avaya VoIP telephone.
Here are the UW-IT instructions for installing the Avaya app:
Be sure to install the app while you are on campus and connected to a UW wired or wireless network.
Here are some instructional videos provided by UW-IT:
Free Softphone Service
If you are using a Mac, follow these additional steps once you have finished following the above instructions.
If you have any questions after reading this article or if you need any help, please don't hesitate to contact the iSchool IT Help Desk.
Softphone Software
https://ischool.uw.edu/help
(206) 616-3086